Turn2Us: Financial Outcomes Tool Review

The Financial Outcome Tool used by Turn2Us – a charity that helps people in need access financial support – appears to have a sound structure and logic according to Pro Bono Economics analysis.

Turn2Us helps people in financial need gain access to financial support, by providing information on entitlement to welfare benefits, charitable grants and other financial help. The main tool that the charity provides is a benefits calculator, which people can freely access online, through a telephone helpline or face to face through partner organisations.

Turn2Us uses a model – the Financial Outcomes Tool – to estimate how many people use the benefits calculator to access benefits and grants each year online and through the telephone helpline, and the financial value of the benefits and grants accessed (“financial uplift”). Turn2Us asked Pro Bono Economics to review the Financial Outcomes Tool, as part of the charity’s drive to improve the accuracy of its impact reporting.

The review found that the structure and logic of the model were sound and made some recommendations for development, which the charity has already begun to implement.

This project was delivered under the pilot Capacity-Building Programme funded by Oak Foundation.  Launched in early 2019, the programme is a collaboration between the Cranfield Trust, Pilotlight and Pro Bono Economics, which are collectively offering support to grantees within Oak's housing and homelessness portfolio. Pro Bono Economics' contribution is advising the grantees on measuring and evaluating their impact.